top » Managed eCommerce solutions » Engagement programmes » Approach

One of the key issues in the success of any B2b eCommerce initiative is the management of its take-up by the trading community.

TEDIS undertakes community engagement programmes on behalf of our ‘Hub’ customers. In effect we represent them in their supply chain, introducing their eCommerce initiatives to their trading partners and acting as implementation engineers – assisting the SME’s to become enabled.

TEDIS will provide the resources to needed to succeed:
  • An account manager will work with your customer account team to plan and execute the roll-out programme.
  • The TEDIS technical team will liaise with your IT staff and establish your connection to the TEDIS B2b Online platform.
  • A telesales and/or mailing campaign will engage your trading community and explain their connectivity options, backed up by technical assistance to get them connected.

In many cases there is no charge to the ‘Hub’ for this service – TEDIS sees this as a means of extending its community reach.

We view community engagement as pro-active account management of our key corporate customers and their whole trading communities … a ‘win-win-win’ proposition. © 2016