of the key issues in the success of any B2b eCommerce initiative
is the management of its take-up by the trading community.
TEDIS undertakes community engagement programmes on behalf
of our ‘Hub’ customers. In effect we represent
them in their supply chain, introducing their eCommerce initiatives
to their trading partners and acting as implementation engineers
– assisting the SME’s to become enabled.
TEDIS will provide the resources to needed to succeed:
- An account manager will work with your customer account
team to plan and execute the roll-out programme.
- The TEDIS technical team will liaise with your IT staff
and establish your connection to the TEDIS B2b Online platform.
- A telesales and/or mailing campaign will engage your trading
community and explain their connectivity options, backed
up by technical assistance to get them connected.
In many cases there is no charge to the ‘Hub’ for
this service – TEDIS sees this as a means of extending
its community reach.
We view community engagement as pro-active account management
of our key corporate customers and their whole trading communities
… a ‘win-win-win’ proposition.