TEDIS Pty Ltd (ABN 84 062 453 114) takes its obligations to
protect personal information seriously. We have adopted the
National Privacy Principles in the Privacy Act (Cth) 1988
WHAT PERSONAL INFORMATION DO WE COLLECT
As a company offering a wide range of products and services
we collect and hold a range of personal information from and
about people (particularly people who wish to purchase our
products or use our services).
In the process of conducting our business, we are likely
to collect a broad range of information about our customers,
prospective customers, employees, contractors, suppliers,
investors, agents, service providers and the people who are
employed in the businesses we deal with. This information
can include such things as contact details, financial information,
identification information, transaction history information,
banking details and personal references. In order to satisfy
our legal obligations we may need to retain that information
even after a transaction has come to an end (subject to our
obligations under the National Privacy Principles).
HOW DO WE COLLECT PERSONAL INFORMATION?
Wherever it is possible and practical to do so, we collect
personal information directly from the person concerned. For
example, we will collect personal information when a person
deals with us in person or over the telephone, sends us a
letter, e-mail or fax, or enters their personal details on
our web sites (e.g. during registration or application
for products and services). There may be occasions, however,
where we need to collect personal information we require for
a particular purpose from a third party. This might occur,
for example, when we provide an outsourced service to a third
party with whom you have a business relationship for that
WHY DO WE COLLECT AND HOLD PERSONAL
We collect this information in order to undertake and complete
the many transactions we have with our customers, suppliers,
and other parties with whom we do business, to administer
the many products we provide and to maintain the business
relationships we have that enable us to carry on our business.
Personal information collected may also be used for keeping
our customers informed of the many products and services we
have, which may include using it for direct marketing.
TO WHAT OTHER ORGANISATIONS DO WE DISCLOSE
The National Privacy Principles allow TEDIS to share personal
information with its related companies provided they are related
bodies corporate. Separately, in providing and managing our
products and services, we may contract with other businesses
and may disclose personal information to them in the process.
These organisations provide services to TEDIS and may need
access to the personal information we hold in order to enable
them to perform those services. We require these companies
to adhere to our strict confidentiality requirements for handling
personal information and, where appropriate, also seek to
ensure that they adhere to the National Privacy Principles.
YOUR PERSONAL INFORMATION AND E-MAIL
If you send us an e-mail TEDIS may store and make use of your
name, address and other information about you contained in
your e-mail and in any attachments. When you submit feedback
or questions via e-mail, it is very important that you do
not disclose any details that could be used by others to gain
access to your account. This includes private details such
as your username, password or card number.
If you receive an e-mail from us, you should only re-transmit,
distribute or commercialise the material or information in
the e-mail if you are authorised to do so (under the Privacy
Act or otherwise).
YOUR PERSONAL INFORMATION ON THE WEB
In general, you can visit TEDIS on the Internet without telling
us who you are or revealing any information about yourself.
Our web servers may collect the domain names, not the e-mail
addresses, of visitors. This information may be aggregated
to measure the number of visits, average time spent on the
site, pages viewed, etc. TEDIS may use this information to
measure the use of our site and to improve the content of
We do not collect personal information about you when you
visit our web sites unless you apply for services on-line
or register for access to any controlled access portion of
the web site.
Our sites contain links to other sites. While we try to link
only to sites that share our high standards and respect for
privacy, we are not responsible for the privacy practices
of other web sites to which you provide your personal information.
A cookie is a tiny element of data that a web site can send
to your browser, which may then be stored on your hard drive,
so you can be recognised when you return. You may set your
browser to notify you when you receive a cookie. Cookies may
be used on our web sites to monitor the traffic to the site.
They may be used to count the number of visitors to each page
and to track the path each visitor takes to navigate this
web site but no personal information about you is collected
during this process.
If our web site requires you to register or login to gain
access to the site, cookies may be used to assist in this
process. Cookies may be used as part of the registration process.
They may also be used to store the username while the user
is logged into the site and to track the number of times the
user has tried to log in during a single visit.
ONLINE CUSTOMER SUPPORT SERVICE CENTRES
When you register for access to our online Customer Support
Service Centre, the information collected is compared with
the details we already have stored, such as your name, which
we have previously collected from you so we can verify that
you are the person seeking access to your personal information.
If you do not provide the information requested, you will
not be able to access the online Service Centre.